WORK
Through my career I have extensive experience with many world class, Fortune 500 companies. The extent of my experience spans from prospecting, to sales, consulting as well as solution architecture. In addition to project and program management and execution. On through the management of customers and relationships. My industry experience spans the following: Telecommunications and mobile; automotive; chain businesses; retail; aerospace; franchise corporations; manufacturing. With key solutions and service offerings such as: Cloud enablement; infrastructure hosting; application development; business process outsourcing; assessments; e-commerce; IoT; lead generation; experiential and digital marketing and brand promotion.
How I helped improved Ford's in-store Customer Experience
In my current role, I am the Technology Program Manager for Ford's CX Movement. My primary objectives are to ensure all the technology and data that powers this critical program are performing above and beyond expectations. One of my greatest accomplishments in this role was taking a mission-critical, yet reviled, business software and made it drastically better. Click here to read more.
Here's a photo of me doing a software demo at the 2019 Ford Customer Experience Movement Summit
Latest initiatives - click on each logo to learn more
Colleague Testimonial
“I had the opportunity to work with Mark in an Account Executive role at Netlink. I was very impressed with his vision for growth and strategy. His ability to read the customer and understand their needs was remarkable. Mark was able to skillfully manage a plethora of personalities both internally and externally. His enthusiastic, optimistic attitude was contagious and helped to motivate and energize the people around him.”
Former colleague, Account Executive
Customer Testimonials
“I had the pleasure of working with Mark on my company’s flagship project, a new e-commerce website. During my vendor vetting process, I was extremely impressed with Mark’s high technology IQ, which was a key factor in our selection criteria, due to the enhanced capabilities that were required for the new website. Mark’s effective communication was instrumental in keeping us informed of opportunities for improvement as well as the overall progress of the project. ”
Former customer, Aerospace industry executive