​​​​Mark Anthony Torres​

MSX International, Detroit, MI

2018 — present

About MSX International $500+ million Detroit, MI based company with operations on nearly every continent, provides technical staffing and consulting services for the automotive industry

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Technical Program Manager

As a member of the Global Technology Services team, I am responsible for managing the technology needs for the Ford Motor Company Customer Experience Movement, a dealer program focused on the retail Customer Experience
I represent the global technology delivery team and interact with the the internal and external customers to ensure a smooth delivery of all the technology that powers the program such as: Program web portal and mobile app design, development, maintenance and improvement; help desk oversight; performance analytics and reporting; budget oversight and client expectation management

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Netlink, Madison Heights, MI

2014 — 2018

Netlink is a multi-million dollar global IT company and tier 1 automotive supplier. Netlink provides exceptional IT services and solutions to Fortune 1000 companies such as Ford, ZF, Lear, CARFAX, SiriusXM and Dish Network

Services and solutions such as: IT assessments; architecture and infrastructure services; cloud enablement and digital transformation; application development (mobile and web); ERP (NetSuite, SAP, QAD) support, customization, migration or upgrade; big data, business intelligence and analytics reporting; back office automation; outsourcing and staffing

 

Client Relationship Executive, IT Services and Solutions (2015 — 2018)

- Served as the account manager and primary point of contact managing a portfolio of several large global companies with a high-level of complexity, focus and intensity; sold services in excess of revenue targets

- Tasked with ensuring Service Level Agreements, budgets and client satisfaction are all aligned and properly communicated to stakeholders while simultaneously hunting for new opportunities within existing customers

- Evangelized my employer’s solutions and value proposition, identified new logos and business and saw it through from business champion on through CXO signature while establishing deep relationships

- Collaborated with the solutions team in creating rapid RFQ and RFP response in order to provide accurate pricing to prospects with margin expectations of 40%; also responsible for the presentation of the Statement of Work 

- Met and exceeded sales quotas while contributing to organization's exceptional growth

- Provided weekly sales pipeline reporting to leadership with tools such as Salesforce.com

- Managed each customer with a consultative approach to better understand their needs in order to deliver solutions as well as organically cultivate new business

- Led customer Quarterly Business Reviews as well as the creation of robust dashboards and reporting

 

Client Delivery Manager, Application Value Management (2014 — 2015)

- Program Manager presided over technology delivery teams such as project managers, business analyst, UI/UX developers and software engineers responsible for delivering based on SoW

- Led communications with multiple customers simultaneously while managing multiple, concurrent, initiatives

- Instilled Agile within the project management organization and improved project delivery and discipline

- Learned various customers’ business processes, varying across extraordinarily diverse industries, in order to understand their systems and accommodate our solutions to fit their needs and requirements

- Frequently required to translate between Netlink teams and Spanish language based international customers

 

BlueWater Technologies, Southfield, MI

2012 — 2014    

BlueWater Technologies is a multi-million dollar company with a focus on interactive and experiential digital marketing solutions that inspire and move the consumer on behalf of brands such as General Motors (Cadillac, Buick, GMC, and Chevrolet), Samsung Mobile, Progressive, Verizon, Target, Gordon Food Service and the University of Notre Dame

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Sales and Solutions Team Manager (2013 — 2014)

- Managed a technical team of seven responsible for architecting, quoting and executing customized lead-gen, brand promotion and marketing applications and solutions providing customer engaging interactive experiences

- Worked in tandem with the account management and sales teams for RFQ and RFP responses

- Streamlined the architecture and execution process by instituting documentation and requirements gathering standards for internal cross-team collaboration while adhering to tight, immovable deadlines

 

Lead Sales Engineer (2012 — 2013)

- Responsible for providing technical quotes and proposals to the sales team within extremely tight deadlines such as same day turnaround 

- Steered the effort to achieve accurate estimating while simultaneously achieving 50% project profitability, prior to my leadership average project profit margins were 32%

- Efforts in part resulted in $43 million in company growth from Q1 2012 to Q2 2014

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Netlink, Madison Heights, MI

2005 — 2012

Director of Operations, Internet Marketing

- Led a division of eight employees in the U.S. and India focused on digital marketing services such as email marketing, e-commerce websites, microsites, search engine optimization, Google Analytics and web surveys

- Responsible for managing the P&L accompanied by weekly financial performance reporting to leadership 

- Presided over tremendous organizational growth with addition of key customers such as Starbucks Corporate

 

Merchant Internet Group, Royal Oak, MI

2001 — 2005    

Internet and database marketer provided email marketing, custom websites and online promotions for customers such as Entertainment Publications International (EPI), Hungry Howie’s Pizza and Panera Bread

 

Project Manager (2003 — 2005)

- Managed five employees, responsible for execution of web and email marketing campaigns, web surveys and web site development for hundreds of customers in U.S. and Canada

- Led the development of proprietary applications that were used to replace employees and reduce operating cost, also led in the design of proprietary software to streamline web site and e-newsletter updates, this resulted in organizational     savings of about $1 million

- Worked closely with account managers by providing daily, written updates to each project, to ensure customers' desires were achieved, in addition, I was available 24/7 for customers in other time zones

 

Quality Control Manager (2001 — 2003)

- Presided over a team responsible for the creation of thousands of weekly digital campaigns

- Required to be a skilled at HTML and Adobe CS to take corrective measures upon identifying errors

- Utilized SQL expertise for ad hoc report running within Oracle database to measure campaign performance